Deleting your ADL account
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This page explains how to delete your account in ADL — the English-learning app for students, on the web and on Android — and what happens to your data when you do.
Delete it yourself
You can delete your account yourself, at any time:
- In the ADL Android app: open “Profile”, tap your name to open “Profile info”, and choose “Delete account”.
- On the students website: open “Profile” and choose “Delete account”.
- To confirm, prove it is you the way your account signs in: with your password, with Google, or with Telegram.
- Any money left on your balance is lost, and Pro's auto-renew stops.
Ask us by email
If you cannot sign in, write to the contact address and include the email address, phone number or Telegram username your account uses. We may ask you to show that the account is yours.
- Contact email
- [CONTACT EMAIL — owner to fill in]
Teacher and administrator accounts
Teachers delete their account the same way, in the teachers web app. Administrator accounts cannot delete themselves; a platform administrator deletes them.
What is deleted
- Immediately: your account is closed, it can no longer be used to sign in, and you are signed out on every device.
- Immediately: your email address, name, password, phone number, Telegram id and username, Google id and profile photo are erased.
- Immediately: the IP addresses and devices in your activity log are erased, and your name is removed from administrators' log entries about you.
- Within minutes: your Writing texts, your Speaking transcripts, the feedback on them and the mistakes collected from them are erased.
What is kept
Kept against an account number that no longer leads to you:
- Your learning records — lessons, XP, streak, vocabulary, reading and listening results.
- Payment records and the history of your wallet.
- Your notification settings and your devices' notification tokens.
- Security audit log entries made before the deletion, which can include the email, phone number or Telegram username used to sign in and the IP address. The log is append-only; they are deleted automatically after up to two years.
- The records of your ended sign-in sessions, with their IP address and device, until they are deleted automatically — at most about five weeks.
- Database backups — for up to 14 days, until they are replaced.